to meet application requirements, Champion documentation creation and maintenance including: operational processes, incident resolution procedures, maintenance of knowledge articles, Identify and implement process improvements in collaboration with the business and Application development teams, Track and incorporate metrics and data to drive team priorities and utilize problem management processes, Knowledge of infrastructure components (database, application, web server etc. 783 Production Support Application Support Oracle SQL jobs available on Improved system stability, reliability, and performance by 27 percent through the implementation of new troubleshooting procedures. Systems administration experience considered a plus, Has successfully completed the Canadian Securities Course (CSC) or is actively pursuing that goal, Respond to customer requests via emails, ticket system requests, telephone calls and in person, Works a queue of tickets (incidents, problems, requests) and provides resolutions within defined SLA’s, Provides status updates and manages customer expectations, Document, dispatch and escalate requests to 2nd level support, Follow up with customers to ensure satisfaction, Contributes to the creation and maintenance of end-user documentation, Test fixes to ensure problem has been adequately resolved when possible, Internship in IT or experience an IT Support Analyst, Exposure to multinational working environment is an asset, Ability to work in a support team and as well as perform on an individual basis when required, Ability to communicate effectively with all levels of management, Honesty, integrity and confidentiality must be maintained at all times, Fully Bilingual (French/English) – Mandatory, Knowledge of the Office Suite applications (Outlook, Excel, Word, PowerPoint), Monitor infrastructure, servers, databases, distributed batch jobs, Troubleshoot technical issues (Main Frame, Java/J2EE) or escalate and work with appropriate technology teams to provide solutions, Minimum 5 - 7 years of relevant Information Technology experience, Proven experience in incident/problem management or call center experience, Solid technical skills (knowledge of client server technology, networking basics, database technology etc. - Administration of VMSERVERS. Good interpersonal interaction and able to work well with others, Resolves incidents and fulfilling requests raised by clients and ensuring they are completed in a timely manner with highest degree of customer service, Works collaboratively and effectively with customers and other IT teams within the organization, Ensures incident, problem and change management; and BCP processes& procedures are followed and adhered to, Reviews and propose continuous improvements to operational processes and procedures, Contributes actively to build the knowledge base associated with the service, Participating in 24x7 on-call roster or support coverage to cover any shift (ie day, mid, night) as required, Participating in application change and deployment activities including changes between environment and after office hours and weekend implementations, Preparing regular operational reports and in-depth service analysis and follow-up, Implementing and driving achievement toward business and operational support goals, Minimum BS degree in Computer Science or Equivalent work experience, Minimum 3 years technical experience in Web based technology environments and related dependencies between platforms, database, and application levels. Application Support Specialist Resume Examples. Configured security settings both for business groups and individuals to ensure each customer had access to the appropriate part of the network. Keeping the customer updated whilst serious issues are being investigated is a very important aspect of first line support, To become an expert in the Macquarie trading front ends and be able to troubleshoot issues, Managing expectations of internal Account Managers (AM) as well as coordinating information flow to and from customers via the AMs, Converting external customer requests into internal technical queries, Liaising with internal Macquarie Bank Global Client Services teams to ensure timely and accurate flow of information to the customer, Provide pre-sales technical information to new customers, forming a detailed analysis of how the vendor system would sit within the customers' infrastructure and back office systems, Assistance and support to existing customer accounts to help them grow their end user customer base, Conducting sales presentations and product demonstrations to prospective customers in these sectors, Become an authority on MBL trading application suite and providing trader advice and training when required, Provide the day-to-day contact point for customers relating to Trader Support matters (account management), Fluency in Mandarin (Business Mandarin a preference), Knowledge of Electronic Derivatives trading Systems such as: Patsystems, TT, CQG, Trade Book preferred, Knowledge of Asia Pacific Listed Derivatives, Ability to work under pressure and react in a fast moving and challenging industry, Able to communicate well, and share information, Someone who inspires confidence and trust through professionalism, Ability to prioritise and identify/address key issues, Lateral thinker, able to visualise solutions to customer needs, Ability to digest large quantities of information and formulate appropriate action plan, Act as point of contact for the business supporting a number of business-critical services and applications, Prioritize and manage tasks and resolve day-to-day application issues and client requests, Participate in 24x7 support coverage to cover any shift (ie day, mid, night) as required, Participate in application change and deployment activities, Prepare regular operational reports and do in-depth service analysis and follow-up, Application Support of the front office investment and trading platforms, including interfacing with portfolio managers and traders daily, Escalation support for the members of the team located in other regions including evenings and weekends on a rotational basis, Ownership and participation in the Incident and problem management processes, being accountable for resolution, root cause analysis and technology and business reporting and communication, Relationship management internally with the investment teams, trading desks, operations teams, legal, audit, risk and compliance teams, Interface with external vendors and their technical support and development organizations ensuring focus to resolution of issues and strategic enhancements, Proactively identify improvements and address them through independent thinking within a consensus driven team, Supporting Operational Risk managers in terms of problem solving and application support, Application testing: releasing support for the business and IT, including: coordination, test cases creation and tests execution, Making mass data enrichments and data uploads into the system, Application access management (coordinating and implementing users access to Operational Risk applications), Leading small processes and improvement projects independently, Responsible for the implementation of AIM Code Releases/Updates, Liaise with other groups and other internal infrastructure teams to deliver solutions and troubleshoot problems for customers, Receive escalations from Level 1 and providing solutions or escalation to Development teams, Provide timely troubleshooting on products supported and manage incidents following the corporate incident management standard, Develop and utilize core tools and processes to perform daily function whilst improving day to day practices, Provide 24x7 on-call support on a rotational basis, Perform day-to-day production support of the infrastructure to maximize system availability and correct operation, diagnose issues, with full ownership of problems to resolution, Support application release deployment activities, Maintain documentation against best practice policies to ensure knowledge retention and continuous learning within team with a view to developing operate knowledge and skills by sharing experiences and attending relevant training, Remediate risks on supported products and support risk related events like audit and BCP, Working experience on Linux and Windows system administration, Provide hands-on production support for Collateral and Margin Systems, Maintain Business Process Indicator of 99.99% or higher. Because this document should be packed with information, it is important you create something that is both engaging and professional-looking. ), trading systems, market regulations and market data applications, Specific experience with or exposure to FIX protocol, Specific experience with or exposure to the ORC trading platform considered a plus, Is very comfortable working with UNIX/POSIX/Linux environments. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. James Smith. Identify potential threats and mitigate risks, act as a guardian of production services and change procedures are followed, Drive continuous improvement of our processes and demonstrate initiative and creativity in problem solving, Knowledge of the overall business operating models and underlying technical architecture, Basic Knowledge of web application Server, Source code management products (SVN, Clearcase), Total experience should be 6 months to 2 years in software Industry, 6+ months of production support experience. It’s actually very simple. Build and maintain SQL scripts, indexes, and complex queries for data analysis and extraction. Additional IT Resumes are available in our database of 2,000 sample resumes. Invest your time in highlighting the most relevant skills. This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems, Technical expertise on multiple platforms is required, Must have 5-7 Years of SAS product installation experience in UNIX/AIX environment, Adding, modifying and deleting SAS users and user privilege, Managing software license, both client and server, installation and compliance, Participating in infrastructure projects to improve the SAS environment, Troubleshoot and resolve production break/fix issues in a timely manner, Participate in major release and associated code migration, Manage, coordinate, process GTI Upgrades and Maintenance activities, Partner with other LOB's and RFT parties to create strong partnerships and relationships (ie; Exadata, GTI, GFO, Janus), Validate Release performed by interfacing applications(Janus, RDT,RDI, PUMA, IBIE, CORE, BP LE, Radar), Perform metrics reporting for senior management, Microsoft Excel, Power Point and word are required skills, Monitor production batch processes and send consistent communications to senior management team, Open Peregrine tickets for production incidences, Participate in Hygiene activities to create a robust environment, Create change management incidences for production break fix and maintenance items, Business Analysis and/or Financial knowledge is an asset, Provide first and second level of application support for Middle Office, Operations and Front Office teams which are located around the globe. Although CVs are more comprehensive than resumes, it is still in your best interest to keep your writing concise and focused. Provide technical decisions and direction when working with project managers, application developers, and business partners, Act as an advocate for the customer's technical needs while ensuring compliance and adherence to all applicable processes, procedures, and standards and recommend solutions and alternatives in situations where they view efficiencies are not being obtained, Work on include large-scale cross-function application environments, smaller simple application servers, systems re-engineering/re-design, and system/site moves, 5+ years hands-on experience implementing Windows 2003/2008/R2, experience implementing Red Hat Linux servers (5.x), together with experience on AIX in a large enterprise environment, 5+ years experience designing highly reliable/recoverable UNIX-based solutions that address specific business needs and requirements, Working knowledge with SQL Server 2008/2008R2, Experience planning /configuring and deploying Group Policy in a complex desktop and server environment, Experience with determining correct solution sizing/scaling based on business requirements, Solid experience with clustering, load balancing and high availability solutions, Thorough understanding of web and FTP services, Experience implementing WebSphere or WebLogic solutions strongly desired but not required, Thorough understanding of storage related technologies from a server perspective; working with provisioned SAN, external/remote storage media, etc, Knowledge of server to network interfaces, TCP/IP protocols, TCP/IP routing, IP switching, DNS and DHCP, Experience supporting various directory services including Active Directory, Leadership abilities: ability to drive discussions with client, provide leadership for UNIX team members, and explain complex issues to AD partners and senior management, Must be able to remain focused on critical deliverables while remaining aware of simultaneous communications and issues, Experience working in a "hands-off" environment driven with controls/process in place, Application flow, including configuration, scheduling control and scripting. Application Development/ AGILE tools, Communicates effectively with business partners and IT teams to support day-to-day operations (e.g. Ensure communication is customer focused and professional, Troubleshoot and resolve application or infrastructure issues. These professionals are as well tasked with a specific application support system, processing, and writing related documents. SQL Server Sample Resume Secrets You Need To Know : Your Resume must showcase the developer competency. Apply to Application Analyst, Senior Application Analyst, Application Support Engineer and more! Perform trending on ticket volumes to identify areas for improvement, Contribute to automation of common support functions to improve resiliency of the production environments and efficiency of the Production Support teams, Coordinate production platform upgrades with the Development and Infrastructure teams, Work with the Application development teams to deploy software releases in the Production and DR environments, Maintain disaster recovery environments and perform annual DR exercises, Maintain knowledge base of known defects and issues, process and techniques, etc, Analyze infrastructure and application trends in effort to manage capacity demands, Review controls for audit compliance and correct gaps, 3-5 years of hand on experience in MSSQL, Sybase, Oracle, .Net, Java, SharePoint, AIX, Unix, Linux, Windows, Citrix, Web Logic, MQ Messaging, At-least 3 to 5+ years of experience with JAVA/Apache Tomcat and other web services required, Experience as Data stage Developer/Support ETL processes that read from and writes to different databases, Experience in Data stage version 8. Dedicated to helping job seekers find work during the pandemic. Troubleshoot software and applications for all customers to better understand how to help them use the programs efficiently. Advise management on any alternative action needed in the course of resolving or creating a work-around for problems in the business community. ), trading systems, market regulations and market data applications, Specific experience with or exposure to FIX protocol is considered a strong asset, Exhibits solid knowledge of networks and databases, Is comfortable working with UNIX/POSIX environments, Completion of Canadian Securities Course (CSC) or actively is considered a strong asset, Broad understanding of a significant segment of trading business processes, methodologies and industry standards, Exhibits solid analytic ability for complex problem solving, Acting as Level 1 point of contact for the business supporting a number of business-critical services and applications, Prioritizing and resolving day-to-day system events, alerts and known issues, Responding to client requests including IVR (Interactive Voice Response) experience, Involvement in a weekly/monthly patching activities and business-driven changes/enhancements, Managing rosters and ensuring that the tasks of the team are performed diligently per expectations, Proactively monitoring the system health and respond to alerts to provide high availability and performance of the application set including automation of healthchecks, Problem, Change, Incident management and automation of application/system monitoring, Offering consultancy and hands-on support for the transition of new services into the production environment, Working closely with peers at other geographic centres around the world using a "follow the sun" model of application support, Knowledge of processes around production support, Flexible to work in EMEA shift and be part of the rota for overnight and weekend on-call support, Certification in ITIL - Service Operate would be a huge benefit, Provide proactive and reactive support to application and operational issues across both production and non-production environments, Liaise with other support and development departments where necessary to ensure incidents are resolved quickly and efficiently, Review and implement improvements to the support process, Plan, execute and review maintenance tasks and deployments, Experience of supporting Java applications, Experience working within financial services, Experience of working within an ITIL framework, Knowledge of enterprise backup infrastructure, Provide daily support to end users in the front, middle and back office, Analyze and propose improvements to business processes, system performance and data integrity; reduce manual processes and increase automation, Provide hands-on application support for mission critical systems pertaining to, Basic Life & Accidental Death & Dismemberment Insurance, Voluntary Life & Accidental Death & Dismemberment Insurance, 401(k) (50% employer match up to IRS limit, 4 year vesting), Athena xLOB agenda. Application Support L3 - Guidewire, Claim Center, Navigator. SQL Developer: Plan, design, and implement application database code objects, such as stored procedures and views. ), Good interpersonal, communication, leadership and management skills, Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment, Relationship building and influencing skills, Strong problem-solving skills and analytical approach, Team Oriented with a collegial approach to addressing challenges, Ability to remain calm and objective in a high-pressure environment, Ability to work in a team of diverse skill sets and cultures, Good communication in English and Romanian, B.S./B.A. ), Excellent interpersonal and relationship building skills, Demonstrated ability to prioritize work assignments and to focus on the highest priority issues, Previous work experience with SQL query tools, Previous work experience or knowledge of publishing systems, Experience or previous job history as a Business Analyst or Software Developer, Microstrategy analytics and or other business intelligence tools, Bachelor’s degree in a technology or business related field and/or equivalent experience, Possesses a university degree and 5+ years of technical/application or production/application support experience, Exhibits solid knowledge of networks and databases Is very comfortable working with UNIX/POSIX/Linux environments, Have extensive (5+ years’) experience in Linux application support, analysis and trouble-shooting, in a high-demand, production environment, preferably in a trading environment, Have superb communication skills, and be able to deal effectively with both technical and business representatives, Has experience or is interested in working in a trading-type environment, Has or is interested in acquiring trading product knowledge or potentially interested in pursuing CSC certification, Bachelor of Science in Computer Science, Engineering, MIS or equivalent technical training OR Associates degree in a technical training school for application or production support, 5+ years of performing application support/development in a Windows environment, Prior experience/knowledge of the following: SQL Server, Experience supporting production applications, Experience in working on multiple releases in parallel, Experience developing/supporting an IIS Windows web application, Experience with application support/development in a .Net environment preferred, Prior experience/knowledge of the following: IIS, Web Services, Windows Services, Basic understanding of financial market concepts, Flexible, hands-on "doer", able to cope with changing requirements / time constraints, Experience in following SFTP, MQ, Siteminder & .Net experience a plus, Provide 1st & 2nd line support to traders which involve extensive face-to-face interactions with Traders, Respond to queries from various Trading groups and associated business units, Perform application setup, account setup, limits changes, problem tracking, and report generation, Support third party and internal applications, Monitor connectivity and market risk applications and quickly solve issues, Act as the main point of contact for all trading applications queries and requests, At least 3-5 years of experience in trade floor support, Understanding of Equities, FX, Fixed Income, Understanding of market data systems such as Bloomberg or Reuters, Ability to navigate seamlessly in Unix and Windows platforms, Liaise with end user community to understand their problems and needs, and provide technical and analytical support, Provide in-depth analysis and implement strategic Information technology solutions to production problems for the applications in his/her purview, while adhering to deadlines and facilitating timely delivery for Operations clients, Analyze and debug the existing source code to find bugs and performance issues, Design, develop, test and implement enhancements and bug fixes, Provide onsite and offsite support as well as off-hours support, if necessary, for the various business functions, Acquire and document knowledge on the various Credit Suisse applications and share the acquired knowledge and provide training to the team members, 2+ years of experience in Software Development and/or application support, 2+ years of experience in IBM Mainframe technologies like COBOL, JCL, DB2, VSAM, CICS, Excellent analytical and problem resolution skills, 1+ years of experience in supporting and managing business continuity tests, and power downs, Bachelor's degree in Information Technology or a combination of education and experience that enables performance in all aspects of the position, Minimum 3 years expereince installing/supporting applications, hardware support/maintenance, and direct engagement with business users, Experience installing/supporting applications, hardware support/maintenance, and direct engagement with business users a plus, Knowledgeable of Windows, Office product suite, VPN and local area network. Together with the rest Athena community in the region, define the support procedures for Athena that will be shared by different teams and LOB, reuse tools and build support tools where applicable, Clear analytical thinking and excellent communication skills, Self-starter & ability to work in a team or autonomously when required, Application Monitoring and Event / Alert Management, Change Management (Prod Verification activities), Problem Management (Identification and Investigation), Risk Management (User Access Review/ Production Business Continuity tests), Work in a rotating 24x7 shift roster to address business user requests, resolve support issues and monitor batch job processing, Contribute to Problem record identification, investigation and resolution, Contribute to Application maintenance activities, Contribute to Business Continuity and Disaster Recovery exercises as part of Production Assurance and Technology Resilience, Contribute to change management which include scoping, review and, Preparation of change documents, implementation and post-change testing, Contribute to maintenance of systems operational documentation and knowledge management processes, Contribute in environment-related activities as part of change management through system configuration, environment patching and system maintenance, Contribute to proactive activities through automation of manual work items and introducing enhancements in the Production environment, Ensuring support processes are followed in alignment with broader IT operations teams/processes, Strong understanding of databases (Oracle and MSSQL), Strong understanding of datawarehousing and ETL principles, Strong understanding of ITIL processes. 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